I purchased the Big Buck Hunter Pinball machine as a christmas gift for my wife. I can not tell you how pleased I am with it. I know my wife will love it as well. My son and I accepted delivery in MA and transported the machine to our cabin in Maine. Following the instructions, set up was a breeze. The theme of this game fits perfectly with our remote cabin in the Maine woods. The machine was very well packaged and arrived in super condition.
I have never written a testimonial for any purchase I have ever made but felt the need to do so after working with Nic and Brooke. Your knowledge and patience in helping me select a pinball machine for my family was endless. I surely would have made the wrong selection without your input!!! You took so much time to help me determine which machine would be the perfect one for us. My kids and husband LOVE Monster Bash. I was impressed that anyone would spend so much time on the phone with me teaching me all I need to know about the different games. You both have such a passion for your work and you made this process so enjoyable for me. Thanks for all your help.
Nic and Brooke, I received my Whitewater pinball today in very excellent condition. I could not believe how well it was prepared for shipping. When I saw the machine strapped to a very substantial shipping pallet, encased with numerous layers of plastic wrap, cardboard edge protectors, three shipping blankets, the legs individually wrapped, and un-packing and set up directions conveniently attached to the top I could tell that I was dealing with a very professional organization. My quest for Whitewater took me to many shady and some absolutely non-legit “companies” that I was shocked to come in contact with. I did find a few companies that seemed reasonable and trustworthy but none of them even came close to impressing me as The Pinball Company has. Brooke was very kind to email me pics of Whitewater when it soon became available and also when it was ready for packaging for my approval. This was very much appreciated. Delivery was quick and on time and the driver brought our curbside delivery directly into our garage. He couldn’t have been nicer. After unpacking the machine was found to be in excellent condition and plays flawlessly. I am extremely satisfied with the pinball machine and the experience dealing with The Pinball Company. Thank you so much for making this all happen. I would absolutely recommend your company to anyone in the market for a pin. If they would go directly to you they could avoid a whole lot of aggravation.
We purchased the Addam’s Family pinball machine from The Pinball Company in Feb. 2013. We had used the machine in several arcades and loved the different features. We searched online to purchase the machine for our finished basement and found it listed in several places including Ebay, Craig’s List and The Pinball Co.. After doing research, we found the machine to be slightly more expensive at The Pinball Company. However, the tech support they provide is extremely valuable, not available from the other sources, and well worth the extra cost in the purchase of the machine. The Addam’s Family machine is vintage early 1990’s and is a complicated machine comprised of many solenoids, switches, and wires. We bought the machine through Brooke and Nic Parks at The Pinball Company and they have been wonderful to work with. We use our pinball machine a lot and have had a few problems over the past 18 months. Most of the problems have been very simple – like a wire becoming detached. Our most serious problem involved the main display going out. In each case I was able to speak with Nic and he walked me through diagnostics. I am somewhat handy and have been able to fix all the problems to date with Nic’s guidance. He has also sent parts at little or no cost. We couldn’t be more pleased with our purchase through The Pinball Company and their ongoing support!
The well-meaning denizens of the pinball enthusiast corners of the internet all suggested to me in unison “Don’t buy from a retailer, you will pay more than the machine is worth.” Armed with their seemingly sound advice, I set out to search for our Indiana Jones pinball machines through the smokey crevices and back-alleys of the internet. Craigslist, eBay, Pinside, KLOV. They all contained promising leads that ended in disappointment. Over-priced, poor condition machines, sellers not interested in shipping and a few shady characters later, I discovered The Pinball Company and engaged Brooke for pre-sales question. She was fast, attentive and courteous at every step of the process. In the end, it came down to a well-known arcade distributor or The Pinball Company. The level of service and machine quality advertised by The Pinball Company led me to choose them for our Indiana Jones pinball purchase. The machine was priced comparably to others on the internet but the condition was nearly perfect. Our expectations were exceeded at every turn! An expertly packaged machine (3 blankets, bubble wrap all safely wrapped in layers of plastic) arrived for reasonably-priced curbside delivery sooner than expected. The driver was friendly and courteous, came at the appointed time and was helpful getting the pallet into our garage. Thanks to a neighbor, a dolly, clever instructions and thoughtful packaging from The Pinball Company, we were playing the machine within an hour of delivery.
I purchased the Addams Family pinball machine through The Pinball Company. Their delivery service delivered and set up the machine (we live in California). I have called The Pinball Company a couple of times with questions regarding the pinball machine. Nic and Brooke (the owners) are very professional and courteous in our conversations. I had my first service call (included with the purchase) and they sent out Chris –The Pinball Pirate. This guy is a die-hard and really knows his stuff when it comes to pinball machines! This guy was on a mission from the time he arrived. I was really impressed! Chris is also great to deal with. I normally don’t purchase big ticket items on the internet, but I really wanted the Addams Family pinball machine and the positive feedback about this company persuaded me to make the purchase. I’m really glad I did! I would highly recommend this company.
Thanks again for your help after the fact. A lot of businesses would have had a different attitude, something along the lines of you are on your own. I work at the biggest new car dealership in the state of Ohio, and we know the importance of customer service after the point of delivery. Your efforts have been outstanding, I will recommend you to anyone in the market.
I wanted to thank you for standing behind your product after the trucking company damaged the pinball machine. You kindly replaced the broken door and plunger which I installed today with the help of the video that you sent along explaining how to switch out the parts. In putting together my game room there were two items that were damaged during shipment, the other company refused to either help me or call me back and it cost me $500 to repair the game. I want to highly recommend your company to any person looking for a pinball machine as they can be assured that you will stand behind your product. Thanks again for your help.
For Christmas, we ordered a Roller Coaster Tycoon pinball machine for our daughters. The shipping was going to be tight, but Brooke helped us monitor our shipment the whole way. She was very helpful and responsive. The pinball machine made it just in time for Santa and was in perfect condition. We have been thrilled with the quality of our purchase and with the customer service. We highly recommend The Pinball Company!.
I just wanted to thank you for being so supportive and helpful. You have really gone above any customer support that I have ever had. I do highly recommend your company to anyone that asks where I got my pinball machine and I let them know just how far you guys go to make sure the product is in top working condition. So again, thanks for everything!
I recently received my Data East Star Trek pinball machine this week. I just want to say Thanks to Brooke for answering the many questions I had during the ordering phase. Nic, thanks for helping me trouble shoot the lost ball mystery upon delivery. I am sure I may have some more questions and need for assistance down the road. I was initially a little hesitant about making a purchase from a company I found on the net and item unseen before purchase, but both of you had made this a very pleasant experience, Thank You.
Let me begin by stating I normally do not provide a testimonial, however in this case I felt it necessary. I selected The Pinball Company for our most recent purchase of gaming equipment. The purchase amount was close to $20,000.00, so it was very important to find the right organization to conduct business with. From the very first phone call to the delivery of our order, Brooke was on top of everything. I found The Pinball Company to be first class, with true customer service and follow through. Everything was delivered as Brooke indicated and she kept me informed during the waiting period. I would encourage anyone who is interested in entertainment equipment, either large or small to contact The Pinball Company, I can attest, you will not be disappointed.
Shopping out my first pinball machine can be compared to conducting a job interview. I called countless individuals all over the country before placing my bet on Brooke and The Pinball Company. It was clear to me that Brooke had the knowledge, expertise, and love for the service her and her husband provide to people in giving new life to used pinball and arcade machines. Brooke also helped me decide which pinball was right for me and before long I received my Theater Of Magic. My initial thought when it arrived was, “If this was used I sure would love to see what a high end restore is.” That dream came true when I recently received my Twilight Zone high end restore (complete with LED’s). WOW! They weren’t kidding when they said “better than new”. Of course, I have to add that post sales support is spectacular. Brooke was extremely helpful in answering my technical questions and helping me obtain the “extras” that I was looking for on each of my machines. Last but not least, she doesn’t forget who you are! You won’t be disappointed with your new, used, or high end restore from Brooke and Nic.
I want to thank all of the folks at the Pinball Company for doing an outstanding job. The Creature From the Black Lagoon arrived in pristine condition and the movers noted the extra care you folks took in packing it for shipment. The driver said “I have never seen a pinball machine so well protected for long distance delivery”. Thank you again, and I give you folks the highest marks for customer service and attention to detail. I will also be calling in about 4 weeks to order another machine.
Experience, service and trust are characteristics not often found in a company. I am happy to say that all three exist in The Pinball Company. Nic and his staff have responded to all my needs and provided my family with quality pinball games we will enjoy for many years. No matter what the distance, The Pinball Company has reached out to provide service and earn my trust. They do a great job!
Nic and Brooke at The Pinball Company are a pleasure to work with. With a recent classic arcade machine purchase, they took the time to patiently explain various options, and actually influenced me to purchase a less expensive machine that was actually a better fit for what I was looking for. I have been pleased with my purchase, as well as their attentive commitment to customer service.